Shipping and Returns
We happily ship our products to every corner of Australia!
Shipping charges are based on Order Value (ex GST) as listed below:
Zone 1 - Sydney Metro, Melbourne Metro, Brisbane Metro, NSW Country, ACT
|
Order Value (ex GST) |
Shipping Charge (ex GST) |
| $101 to $400 | $17.50 |
| $401 to $700 | $23.50 |
| $701 to $1000 | $29.50 |
| $1001 to $1500 | $37.50 |
| $1501 to $2000 | $52.50 |
| $2001 to $2500 | $67.50 |
| $2501 to $3000 | $82.50 |
| $3001 to $3500 | $97.50 |
| $3501 to $4000 | $112.50 |
| $4001 to $4500 | $127.50 |
| $4501 to $5000 | $142.50 |
| Over $5001 | Quote to be provided |
Zone 2 - Adelaide Metro, Perth Metro, Darwin Metro, VIC Country, QLD Country
|
Order Value (ex GST) |
Shipping Charge (ex GST) |
| $101 to $400 | $25.45 |
| $401 to $700 | $33.50 |
| $701 to $1000 | $42.50 |
| $1001 to $1500 | $57.75 |
| $1501 to $2000 | $69.20 |
| $2001 to $2500 | $81.75 |
| $2501 to $3000 | $98.25 |
| Over $3001 | Quote to be provided |
Zone 3 - TAS, SA Country, WA Country, NT Country
A quote will be provided for all orders going to these locations.
* Rush orders, special custom orders, bulky items and deliveries to remote locations may incur additional freight charges. This will be advised prior to shipping.
You will be notified by email when your shipment has left our warehouse and given details on the carrier responsible for delivery, the number of boxes in your shipment, and the estimated delivery timeframe.
We recommend that you unpack your order and inspect the contents immediately after receiving it. If, for any reason, your order is not to your satisfaction, please ring the Busy Body Kids team on (02) 9011 7310 or email sales@busybodykids.com.au to determine a corrective course of action.
For returns to be authorised, you must contact Busy Body Kids within 7 days of receiving your order. The authorisation process will determine the steps to be taken ensure your satisfaction. When contacting us, please be as specific as possible about the problem, so that we can resolve it as quickly as possible.
We take great care to ensure that all goods are undamaged and in new condition when leaving our warehouse. We package items carefully and entrust our shipments to Fastway Couriers and Australia Post. As such, Busy Body Kids cannot accept responsibility for items that are damaged or lost during shipping. Busy Body Kids will not accept the return of any items that have been damaged after delivery or that are not returned in their original condition.